Return and Refund Policy

Last updated December 30, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Refund Policy

Cancellation of Order Before Dispatch

1. Return Eligibility:
   Products purchased from the Website can only be returned if they are sealed, your mind changes, or if the product received differs from what was ordered.
2. Damaged or Defective Products:
   If the product is damaged or defective, the warranty is directly provided by the manufacturer. LT Online Store/LT Cartridge is not responsible for such issues.
3. Order Cancellation:
   • Users can cancel an order by placing a “Cancel Order” request via email.
   • For cancellations due to a customer’s mistake or a change of mind, a 10% restocking fee plus processing and shipping charges will be deducted from the total refund.
   • If the order is dispatched and then canceled, a 10% restocking fee, processing fees, and shipping charges will be deducted from the refund.
4. Delayed Dispatch:
   If LT Online Store cannot dispatch a product within 14 working days, customers can request a full refund.

Return Policy

1. Packaging Requirements:
   Customers must not accept delivery if the original packaging is damaged or tampered with.
2. Return Eligibility:
   Returns will be accepted for:
   • Wrongly delivered products
   • Incorrect items
   • Incomplete packages
3. Return Shipment:
   • Reverse shipment cannot be arranged due to logistics constraints. Customers must use any available courier service for returns.
   • Return shipping charges are non-refundable and must be borne by the customer.
4. Opened Products:
   If the courier package is opened, the product cannot be replaced or refunded as per our policy.

Digital Key Orders

1. Warranty:
   Warranty issues with activation keys must be resolved directly with the manufacturer, as LT Online Store does not provide warranty support for digital keys.
2. Refund Policy for Digital Keys:
   Orders for digital keys (activation keys via email) are non-refundable.

Refund Procedure

1. Processing Time:
   • Credit Card: 45 days
   • Net Banking and Debit Card: 15 days
2. Refund Process:
   • Refunds will be processed after the receipt and verification of returned products.
   • Refunds will be issued to the billing name provided by the customer.
3. Missing Refunds:
   If a refund doesn’t appear in your account after the processing time, please contact customer care for further assistance.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+971523715592

contact@xseven.ae